Otrs

A vulnerability in the SQL Box in the admin interface of OTRS leads to an uncontrolled resource consumption leading to a DoS against the webserver. will be killed by the systemThis issue affects OTRS:  * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.3.X

Published: 2026-04-20T18:20:01.664Z
Updated: 2026-04-20T18:48:48.185Z

An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend This issue affects OTRS 2026.3.1

Published: 2026-05-31T21:11:25.337Z
Updated: 2026-06-01T13:24:39.472Z

An improper neutralization of user-controllable input in OTRS or ((OTRS)) Community Edition ticket handling allows authenticated attackers to perform reflected cross-site scripting (XSS) attacks via crafted request parameters associated with ticket actions. By injecting malicious JavaScript into manipulated request URLs, attackers can execute arbitrary script code in the context of an authenticated agent session when the crafted link is opened. This issue affects OTRS: * 7.0.x Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected

Published: 2026-06-01T03:32:28.473Z
Updated: 2026-06-01T13:19:45.357Z

An improper neutralization of active SVG content in OTRS or ((OTRS)) Community Edition ticket article rendering allows attackers to inject specially crafted SVG payloads via email content, leading to browser-side resource exhaustion and denial of service when affected tickets are opened by an agent or customer. The issue can be exploited without JavaScript execution and is not mitigated by the configured Content Security Policy (CSP). This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected

Published: 2026-06-01T03:32:38.926Z
Updated: 2026-06-01T13:19:22.939Z

An incorrect handling of permissions in STORM powered by OTRS and in OTRS (2026.x and above) Document Search Article Meta Filters modules allows gaining knowledge about number of affected CIs, SLA and services without gaining access to them. This issue affects OTRS with STORM modules: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X

Published: 2026-06-01T03:32:47.624Z
Updated: 2026-06-01T13:18:59.494Z

An incorrect handling of permissions in OTRS External Interface and the ConfigItem List module allows an authenticated customer to query the system for CI information. Please note that CMDB has to be anabled and CustomerGroupSupport has to be used to be affected. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X

Published: 2026-06-01T03:32:53.621Z
Updated: 2026-06-01T13:18:37.055Z

An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and CustomerGroupSupport has to be used to be affected. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X

Published: 2026-06-01T03:33:03.373Z
Updated: 2026-06-01T13:14:49.791Z

An improper Input Validation vulnerability in OTRS or ((OTRS)) Community Edition database layer module allows an unauthenticated SQL injection which can lead to an authentication bypass. This issue only affects the system if the MySQL/MariaDB server is configured with the NO_BACKSLASH_ESCAPES SQL mode. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X * (OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Published: 2026-06-01T03:33:15.822Z
Updated: 2026-06-01T13:17:31.447Z

An uncontrolled allocation of resources without limits or throttling in the e-mail handling in OTRS allows excessive allocation which may lead to the abortion of the webserver.This issue affects OTRS: * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X Please note that ((OTRS)) Community Edition 6.x, OTRS 7.x and products based on the ((OTRS)) Community Edition also very likely to be affected

Published: 2026-06-01T03:33:23.990Z
Updated: 2026-06-01T13:17:04.742Z

A vulnerability in the External Interface of OTRS allows conclusions to be drawn about the existence of user accounts through different HTTP response codes and messages. This enables an attacker to systematically identify valid email addresses. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * OTRS 2025.X

Published: 2025-07-14T08:15:58.668Z
Updated: 2025-07-14T12:58:02.638Z

A vulnerability in OTRS Application Server and reverse proxy settings allows session hijacking due to missing attributes for sensitive cookie settings in HTTPS sessions. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X

Published: 2025-01-27T05:59:20.511Z
Updated: 2025-02-12T20:01:13.513Z

Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Published: 2025-01-27T05:59:01.064Z
Updated: 2025-02-12T20:41:31.676Z

A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * OTRS 2025.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Published: 2025-06-16T11:29:20.295Z
Updated: 2025-06-16T15:01:06.130Z

A vulnerability in OTRS Application Server allows session hijacking due to missing attributes for sensitive cookie settings in HTTPS sessions. A request to an OTRS endpoint from a possible malicious web site, would send the authentication cookie, performing an unwanted read operation.   This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * OTRS 2025.x

Published: 2025-03-10T09:28:31.053Z
Updated: 2025-03-10T13:12:40.237Z

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

Published: 2024-07-15T07:13:49.918Z
Updated: 2024-08-01T21:41:03.955Z

An improper privilege management vulnerability in OTRS Generic Interface module allows change of the Ticket status even if the user only has ro permissions. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Published: 2025-01-27T05:58:29.271Z
Updated: 2025-02-12T20:41:31.804Z

A vulnerability exists in OTRS and ((OTRS Community Edition)) that fail to set the HTTP response header X-Content-Type-Options to nosniff. An attacker could exploit this vulnerability by uploading or inserting content that would be treated as a different MIME type than intended. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Published: 2025-01-27T05:58:11.722Z
Updated: 2025-02-12T20:41:31.932Z

Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Published: 2024-08-26T08:42:58.796Z
Updated: 2024-08-29T07:36:13.555Z

Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in Process Management modules of OTRS and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the Process Management targeting other admins. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Published: 2024-08-26T08:42:55.095Z
Updated: 2024-08-26T14:55:57.618Z

Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in  OTRS (System Configuration modules) and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the System Configuration targeting other admins. This issue affects:  * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Published: 2024-08-26T08:42:39.842Z
Updated: 2024-08-26T15:27:15.700Z

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:  * 8.0.X * 2023.X * from 2024.X through 2024.4.x

Published: 2024-07-15T07:14:09.557Z
Updated: 2024-08-01T23:13:07.432Z

The file upload feature in OTRS and ((OTRS)) Community Edition has a path traversal vulnerability. This issue permits authenticated agents or customer users to upload potentially harmful files to directories accessible by the web server, potentially leading to the execution of local code like Perl scripts. This issue affects OTRS: from 7.0.X through 7.0.49, 8.0.X, 2023.X, from 2024.X through 2024.3.2; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

Published: 2024-06-06T18:06:58.805Z
Updated: 2024-08-01T23:13:07.327Z

When adding attachments to ticket comments, another user can add attachments as well impersonating the orginal user. The attack requires a logged-in other user to know the UUID. While the legitimate user completes the comment, the malicious user can add more files to the comment. This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.

Published: 2024-01-29T09:20:06.829Z
Updated: 2024-11-12T21:47:04.433Z

Insertion of debug information into log file during building the elastic search index allows reading of sensitive information from articles.This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.

Published: 2024-01-29T09:21:00.278Z
Updated: 2025-05-29T15:10:14.868Z

Improper Input Validation vulnerability in the upload functionality for user avatars allows functionality misuse due to missing check of filetypes. This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023 through 2023.1.1.

Published: 2024-01-29T09:21:14.996Z
Updated: 2025-06-17T21:29:17.700Z

A Vulnerability in OTRS AgentInterface and ExternalInterface allows the reading of plain text passwords which are send back to the client in the server response- This issue affects OTRS: from 8.0.X through 8.0.37.

Published: 2023-11-27T09:44:00.273Z
Updated: 2024-10-15T17:45:11.912Z

The functions to fetch e-mail via POP3 or IMAP as well as sending e-mail via SMTP use OpenSSL for static SSL or TLS based communication. As the SSL_get_verify_result() function is not used the certificated is trusted always and it can not be ensured that the certificate satisfies all necessary security requirements. This could allow an attacker to use an invalid certificate to claim to be a trusted host, use expired certificates, or conduct other attacks that could be detected if the certificate is properly validated. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

Published: 2023-10-16T08:10:35.192Z
Updated: 2024-09-16T17:02:52.542Z

An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

Published: 2023-10-16T08:10:55.114Z
Updated: 2024-09-16T16:55:01.099Z

Improper Input Validation vulnerability in the ContentType parameter for attachments on TicketCreate or TicketUpdate operations of the OTRS Generic Interface modules allows any authenticated attacker to to perform an host header injection for the ContentType header of the attachment.  This issue affects OTRS: from 7.0.X before 7.0.45, from 8.0.X before 8.0.35; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

Published: 2023-07-24T08:28:13.816Z
Updated: 2025-02-13T17:01:45.040Z

The loading of external images is not blocked, even if configured, if the attacker uses protocol-relative URL in the payload. This can be used to retreive the IP of the user.This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

Published: 2023-10-16T08:10:44.014Z
Updated: 2024-09-16T16:56:26.630Z

An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission. This issue affects OTRS: from 8.0.X before 8.0.35.

Published: 2023-07-24T08:28:03.242Z
Updated: 2024-10-17T13:03:11.116Z

An improper input validation vulnerability in OTRS Survey modules allows any attacker with a link to a valid and unanswered survey request to inject javascript code in free text answers. This allows a cross site scripting attack while reading the replies as authenticated agent. This issue affects OTRS Survey module from 7.0.X before 7.0.32, from 8.0.X before 8.0.13 and ((OTRS)) Community Edition Survey module from 6.0.X through 6.0.22.

Published: 2023-07-24T08:27:55.315Z
Updated: 2024-10-17T13:02:55.563Z

Improper Neutralization of commands allowed to be executed via OTRS System Configuration e.g. SchedulerCronTaskModule using UnitTests modules allows any authenticated attacker with admin privileges local execution of Code.This issue affects OTRS: from 7.0.X before 7.0.45, from 8.0.X before 8.0.35; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

Published: 2023-07-24T08:27:13.127Z
Updated: 2024-10-23T17:49:19.541Z

Improper Authorization vulnerability in OTRS AG OTRS 8 (Websocket API backend) allows any as Agent authenticated attacker to track user behaviour and to gain live insight into overall system usage. User IDs can easily be correlated with real names e. g. via ticket histories by any user. (Fuzzing for garnering other adjacent user/sensitive data). Subscribing to all possible push events could also lead to performance implications on the server side, depending on the size of the installation and the number of active users. (Flooding)This issue affects OTRS: from 8.0.X before 8.0.32.

Published: 2023-05-08T07:29:49.293Z
Updated: 2025-01-29T15:54:37.041Z

Improper Input Validation vulnerability in OTRS AG OTRS (ACL modules), OTRS AG ((OTRS)) Community Edition (ACL modules) allows Local Execution of Code. When creating/importing an ACL it was possible to inject code that gets executed via manipulated comments and ACL-names This issue affects OTRS: from 7.0.X before 7.0.42, from 8.0.X before 8.0.31; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

Published: 2023-03-20T08:20:39.331Z
Updated: 2025-02-26T19:20:36.576Z

Improper Input Validation vulnerability in OTRS AG OTRS (Ticket Actions modules), OTRS AG ((OTRS)) Community Edition (Ticket Actions modules) allows Cross-Site Scripting (XSS).This issue affects OTRS: from 7.0.X before 7.0.42; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

Published: 2023-03-20T08:19:34.182Z
Updated: 2025-02-26T19:22:27.396Z

Improper Input Validation vulnerability in OTRS AG OTRS, OTRS AG ((OTRS)) Community Edition allows SQL Injection via TicketSearch Webservice This issue affects OTRS: from 7.0.1 before 7.0.40 Patch 1, from 8.0.1 before 8.0.28 Patch 1; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

Published: 2022-12-19T08:09:51.646Z
Updated: 2025-04-14T18:03:54.260Z

An external attacker is able to send a specially crafted email (with many recipients) and trigger a potential DoS of the system

Published: 2022-10-17T08:55:10.047Z
Updated: 2025-05-10T02:55:29.306Z

Attacker might be able to execute malicious Perl code in the Template toolkit, by having the admin installing an unverified 3th party package

Published: 2022-09-05T06:40:12.771Z
Updated: 2024-09-16T17:18:42.122Z

An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clicking the customer URL link. Then the stored JavaScript is executed in the context of OTRS. The same issue applies for the usage of external data sources e.g. database or ldap

Published: 2022-09-05T06:40:11.972Z
Updated: 2024-09-16T19:24:11.199Z

An attacker who is logged into OTRS as an admin user may manipulate the URL to cause execution of JavaScript in the context of OTRS.

Published: 2022-09-05T06:40:11.053Z
Updated: 2024-09-16T23:10:38.532Z

Attacker is able to determine if the provided username exists (and it's valid) using Request New Password feature, based on the response time.

Published: 2022-06-13T08:01:04.282Z
Updated: 2024-09-16T16:43:46.120Z

A reply to a forwarded email article by a 3rd party could unintensionally expose the email content to the ticket customer under certain circumstances.

Published: 2022-06-13T08:00:48.928Z
Updated: 2024-09-16T19:09:59.946Z

When Secure::DisableBanner system configuration has been disabled and agent shares his calendar via public URL, received ICS file contains OTRS release number.

Published: 2022-06-13T08:00:33.252Z
Updated: 2024-09-17T02:47:17.842Z

Accounted time is shown in the Ticket Detail View (External Interface), even if ExternalFrontend::TicketDetailView###AccountedTimeDisplay is disabled.

Published: 2022-03-21T09:15:52.322Z
Updated: 2024-09-17T02:32:38.359Z

Malicious translator is able to inject JavaScript code in few translatable strings (where HTML is allowed). The code could be executed in the Package manager. This issue affects: OTRS AG OTRS 7.0.x version: 7.0.32 and prior versions, 8.0.x version: 8.0.19 and prior versions.

Published: 2022-03-21T09:15:38.679Z
Updated: 2024-09-17T02:01:40.604Z

OTRS administrators can configure dynamic field and inject malicious JavaScript code in the error message of the regular expression check. When used in the agent interface, malicious code might be exectued in the browser. This issue affects: OTRS AG OTRS 7.0.x version: 7.0.31 and prior versions.

Published: 2022-02-07T10:25:11.723Z
Updated: 2024-09-16T23:01:44.721Z

Specially crafted string in OTRS system configuration can allow the execution of any system command.

Published: 2022-03-21T09:15:24.697Z
Updated: 2024-09-17T02:00:46.987Z

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

Published: 2021-10-18T07:00:13.855Z
Updated: 2024-09-16T22:51:23.138Z

Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions.

Published: 2021-09-06T14:50:11.706Z
Updated: 2024-09-16T18:34:20.846Z

Malicious attacker is able to find out valid user logins by using the "lost password" feature. This issue affects: OTRS AG ((OTRS)) Community Edition version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions.

Published: 2021-09-06T13:15:27.220Z
Updated: 2024-09-16T17:58:45.926Z

It's possible to craft a request for appointment edit screen, which could lead to the XSS attack. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions.

Published: 2021-09-06T13:15:25.712Z
Updated: 2024-09-16T19:09:09.574Z

It's possible to create an email which can be stuck while being processed by PostMaster filters, causing DoS. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions.

Published: 2021-09-06T13:15:24.049Z
Updated: 2024-09-16T20:36:38.524Z

It's possible to create an email which contains specially crafted link and it can be used to perform XSS attack. This issue affects: OTRS AG ((OTRS)) Community Edition:6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x version 7.0.27 and prior versions; 8.0.x version 8.0.14 and prior versions.

Published: 2021-07-26T04:25:43.381Z
Updated: 2024-09-17T03:02:46.230Z

Agents are able to list appointments in the calendars without required permissions. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.

Published: 2021-07-26T04:25:41.820Z
Updated: 2024-09-16T17:59:18.697Z

Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.

Published: 2021-07-26T04:25:40.249Z
Updated: 2024-09-16T20:11:31.892Z

There is a XSS vulnerability in the ticket overview screens. It's possible to collect various information by having an e-mail shown in the overview screen. Attack can be performed by sending specially crafted e-mail to the system and it doesn't require any user intraction. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.26 and prior versions.

Published: 2021-06-16T09:50:11.263Z
Updated: 2024-09-16T16:23:02.452Z

Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.27 and prior versions; 8.0.x version 8.0.14 and prior versions.

Published: 2021-07-26T04:25:37.050Z
Updated: 2024-09-16T17:43:49.726Z

DoS attack can be performed when an email contains specially designed URL in the body. It can lead to the high CPU usage and cause low quality of service, or in extreme case bring the system to a halt. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.26 and prior versions; 8.0.x version 8.0.13 and prior versions.

Published: 2021-06-14T07:55:10.080Z
Updated: 2024-09-16T19:52:22.948Z

Agents are able to see linked FAQ articles without permissions (defined in FAQ Category). This issue affects: FAQ version 6.0.29 and prior versions, OTRS version 7.0.24 and prior versions.

Published: 2021-03-22T08:50:17.683Z
Updated: 2024-09-17T01:46:15.159Z

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

Published: 2021-02-08T10:55:19.651Z
Updated: 2024-09-16T22:35:33.885Z

When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid. This issue affects OTRS; 8.0.9 and prior versions.

Published: 2020-11-23T15:32:46.740Z
Updated: 2024-09-16T23:40:42.844Z

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Published: 2020-10-15T18:52:13.636Z
Updated: 2024-09-17T01:16:05.690Z

When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.

Published: 2020-07-20T21:04:19.291Z
Updated: 2024-09-17T00:26:58.722Z

BCC recipients in mails sent from OTRS are visible in article detail on external interface. This issue affects OTRS: 8.0.3 and prior versions, 7.0.17 and prior versions.

Published: 2020-06-08T15:29:40.513Z
Updated: 2024-09-16T22:30:23.236Z

When user downloads PGP or S/MIME keys/certificates, exported file has same name for private and public keys. Therefore it's possible to mix them and to send private key to the third-party instead of public key. This issue affects ((OTRS)) Community Edition: 5.0.42 and prior versions, 6.0.27 and prior versions. OTRS: 7.0.16 and prior versions.

Published: 2020-04-28T13:54:26.180Z
Updated: 2024-09-16T18:13:37.691Z

An attacker with the ability to generate session IDs or password reset tokens, either by being able to authenticate or by exploiting OSA-2020-09, may be able to predict other users session IDs, password reset tokens and automatically generated passwords. This issue affects ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS; 7.0.15 and prior versions.

Published: 2020-03-27T12:47:49.545Z
Updated: 2024-09-16T23:27:05.434Z

It's possible to craft Lost Password requests with wildcards in the Token value, which allows attacker to retrieve valid Token(s), generated by users which already requested new passwords. This issue affects: ((OTRS)) Community Edition 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

Published: 2020-03-27T12:47:49.502Z
Updated: 2024-09-16T23:25:42.434Z

Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This issue affects: ((OTRS)) Community Edition: 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

Published: 2020-03-27T12:47:49.462Z
Updated: 2024-09-17T03:28:52.085Z

Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

Published: 2020-03-27T12:47:49.421Z
Updated: 2024-09-17T01:11:13.158Z

In the login screens (in agent and customer interface), Username and Password fields use autocomplete, which might be considered as security issue. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

Published: 2020-03-27T12:47:49.378Z
Updated: 2024-09-17T01:27:02.769Z

The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.

Published: 2020-02-07T15:42:29.087Z
Updated: 2024-09-16T19:09:28.404Z

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

Published: 2020-01-10T15:09:00.608Z
Updated: 2024-09-16T16:33:51.552Z

Due to improper handling of uploaded images it is possible in very unlikely and rare conditions to force the agents browser to execute malicious javascript from a special crafted SVG file rendered as inline jpg file. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

Published: 2020-01-10T15:08:57.704Z
Updated: 2024-09-17T00:10:59.231Z

An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

Published: 2020-01-10T15:08:55.756Z
Updated: 2024-09-16T22:15:10.396Z