Opensupports

OpenSupports exposes an endpoint that allows the list of 'supervised users' for any account to be edited, but it does not validate whether the actor is the owner of that list. A Level 1 staff member can modify the supervision relationship of a third party (the target user), who can then view the tickets of the added 'supervised' users. This breaks the authorization model and filters the content of other users' tickets.This issue affects OpenSupports: 4.11.0.

Published: 2025-10-03T20:35:41.279Z
Updated: 2025-10-06T14:23:23.564Z

Two unauthenticated diagnostic endpoints allow arbitrary backend-initiated network connections to an attacker‑supplied destination. Both endpoints are exposed with permission => 'any', enabling unauthenticated SSRF for internal network scanning and service interaction. This issue affects OpenSupports: 4.11.0.

Published: 2025-10-03T20:39:08.144Z
Updated: 2025-10-06T14:22:14.098Z

The endpoint POST /api/staff/get-new-tickets concatenates the user-controlled parameter departmentId directly into the SQL WHERE clause without parameter binding. As a result, an authenticated staff user (level ≥ 1) can inject SQL to alter the filter logic, effectively bypassing department scoping and disclosing tickets beyond their intended access.This issue affects OpenSupports: 4.11.0.

Published: 2025-10-03T20:30:44.350Z
Updated: 2025-10-03T20:44:15.175Z